If you or your family member encounters problems with a Family Care organization, the IRIS program, or the WI Division of Vocational Rehabilitation (DVR), there are protection and advocacy organizations that can help you.
Aging and Disability Resource Centers (ADRCs) are service centers that provide accurate, unbiased information on all aspects of life related to aging or living with a disability. Every county must have an ADRC in place before they can be covered by Family Care and IRIS.
Disability Rights Wisconsin (DRW) helps people across Wisconsin gain access to services and opportunity through its advocacy and legal expertise. DRW operates the Ombudsman program for people under 60 years old experiencing problems in Family Care, Partnerships, and IRIS.
The Board on Aging and Long-Term Care provides protection and advocacy services to people 60 years and older who are consumers of Wisconsin’s Long Term Care programs.
The Client Assistance Program (CAP) was established by Congress to provide information about services for people with disabilities and to provide assistance when a person is having difficulty receiving services that are funded under the Rehabilitation Act – which includes the Division of Vocational Rehabilitation (DVR), American Indian Vocational Rehabilitation , and Independent Living Centers (ILC).